FAQ

FAQ:

1.What is your return policy?
Please view our full Return Policy below.

2. Can I get in touch with you by phone ?
Yes,of course.

3. Do you charge for shipping and sales tax?
No. free shipping and no taxing.

4.What about delivery time?
For packages shipping,all orders may take a bout 1week delivery time to your door.

5.Where do I track my order?
Most orders can be tracked by going to EMS.com.When we shipped out the package,we will mail to you with tracking number and link.

6. What happens if I do not like the shoes or they do not fit to me?
Please ask an request feedback now on our website,we will reply soonest into your email including return information.

7.Are all your items in stock?
Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.

8.What do I do if I have forgotten my password?
We can email your password to you if you are able to provide us with the email address and surname that you signed up with.

9.My child has flat feet. What can I do for the healthy development of their feet?
The human feet start to develop fully around the age of one. This is the time to prepare for treatment of orthopaedic problems. Apart from suitable footwear and orthopaedic aids, a professional doctor - orthopaedist - should also be consulted.